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RETURNS

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There is No Extended Returns Period for Christmas

Returns Period is STRICTLY 14 DAYS

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We are happy to offer exchange or refund on your purchase as long as you have notified us via email within 48 hours of receiving your order.

We shall provide you with a returns number, address and instructions.  Goods will only be valid for a refund or exchange if they are returned to us in perfect condition and in all of the original packaging within14 days.

 

We are not liable to refund, provide a credit or an exchange if the jewellery item returned to us is received broken or unable to be resold as it has been worn, smells of perfume or has been incorrectly cared for by the customer.

 

We strongly advise that you return your order via Royal Mail Special Guaranteed delivery as we are not liable for any returns that get lost in the post.  For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products.

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We are a very small business and all of our jewellery is made to order to avoid waste, which is why we offer 14 days rather than 30 days for refunds. We have the right to refuse a refund or exchange after this time period.

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PLEASE GET IN TOUCH FOR OUR STUDIO RETURNS ADDRESS IT IS NOT THE REGISTERED FINANCIAL OFFICE ADDRESS

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The credit card or Paypal account used for the purchase will be credited with the price paid for the item(s). 

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